Best toll free number provider canada - Why business owners in Canada need toll free number?

A toll free number gives the freedom to the callers from being charged when they call to a business. Toll free number removes the barrier of the cost between the customer and the business. The land of Canada is enriched with the people of different ethnicity. That’s why Canada is always full of opportunity of business for foreign business owners. Canada has good opportunity for foreign business but it’s not easy to setup a business in Canada due to lengthy process of approval and costly property rates. Local property owners set higher property rates for foreign business owners than local. If someone wants to do business in Canada without investing enormous amount, they need toll free number in Canada. This is why international toll free numbers are used by business owners who is out of Canada but sell their product/services in Canada.

How toll free number works?

Toll free numbers works on the principle of handshaking between phone operator and cloud telephony service Provider Company.  To understand the process of toll free numbers please follow below steps-

·         Customer dials toll free number published by the company.

·         Call is routed to a cloud telephone service provider.

·         The customer is not charged. Cost is bore by company who owns the toll free number.

 What are Toll free number main features?

Toll free numbers possess more advanced features than normal telephone service. The features in a toll free service must be designed according to need of the client. To provide quality customer service, toll free service providers design multiple features to support their clients. Some of the exciting features are listed below-

Multi-level IVR- This feature give freedom to a caller to choose their desired service from menu without any human interaction and creates powerful call flow. Clients can record their business pitch also to create brand awareness or to publicize their service. Service providers also provide freedom to change the IVR menu at any time.

Click to call functionality- Combining click to call functionality with toll free number gives convenience to customers to call a business without manual dialing. It increases good customer experience and also there is no need to remind your number to the customers.   

Webhooks- It helps to fetch the real time data from the server side, It also notify the client if customer interested or change in their side is occurred.  With webhooks you can get push notifications when some specific events occur in server. 

Call recording- This features enables you to record customer’s calls. Some service providers offer this service for free with some specific packages.

Text to speech- Hesitating to record the message in own voice?  No worries, text to speech feature convert text into voice message, which you can use in multiple ways.

Sticky agent- Sometime call get disconnect between conversations. Sticky agent enables you to connect same agent with you were talking before.

CRM integration- You can integrate CRM software with your toll free number application. With this feature you can instantly map entire call details instantly. In short you can access all the user’s data at a single point.

Agent wise report- Agent wise report helps to monitor the performance of the executives. Using this feature you can compare and improve performance of your executives.

How to choose toll free number service provider?

There are certain factors which one should consider while selecting toll free service provider. Before selecting service provider look for these factors.

Cost to business- Before finalizing service provider you should consider not cost per call but also compare between short term and long term plan’s cost. Also choose plan accordingly to your flow of calls. By contemplating these points you can select cheap toll free number in Canada. 

  

After Sale support- In case of any technical glitches or operation related issue there must robust customer support be there.

User’s review- Reviewing previous users review can give most of the idea about the quality and services of the service provider.

International availability- Toll free number should be accepting calls from most of the countries, if you are providing your services in multiple countries. If you are selling software, you will need international toll free numbers, because you have to target every country across the globe.    

 Toll free number service is redefining the way of modern business and expanding the horizon of   new  possibility for business.